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Frequently Asked Questions

General queries for your Basic knowledge

Can I cancel my order?

Yes, you can cancel your order up to 72 hours before dispatch (by Friday at 5pm) - just email us at shop@lowcarbprogram.com and we can help you with cancelling your order.

Can I change my order?

Yes, you can cancel your order up to 72 hours before dispatch (by Friday at 5pm) - just let us know what you would like to change it to by emailing us at shop@lowcarbprogram.com

My order hasn't arrived?

All meal deliveries are made by DPD and scheduled to arrive by midday Wednesday. You wil receive a notification when your order is out for delivery including tracking information and delivery options. Unfortunately, our online agents can't specify delivery times for each order. If your order hasn't arrived by midday Wednesday, please contact our customer support team on 0330 133 03 07 or shop@lowcarbprogram.com.

Where do you deliver?

We deliver throughout the UK, our meals are delivered via DPD in insulated, environmentally friendly packaging.

How will I be able to track my order?

Once your order has left the kitchen you will receive tracking and delivery information. Please note, all orders are dispatched on a Tuesday only and can be expected to be delivered by Wednesday.

Can I choose my delivery day?

Orders made by 11am on Monday will be dispatched from the kitchen on Tuesdays and delivered via DPD on Wednesdays.

How soon can I get my order?

Orders made by 11am on Monday will be dispatched from the kitchen on Tuesdays and delivered via DPD on Wednesdays.

How many meals do I get in the bundle?

This depends on the bundle you choose. You can select from a 5 day (10 meals), 7 day (14 meals), 1 month (56 meals), 12 week (168 meals), or bespoke bundle. Please note bespoke bundles must contain a minimum of 6 meals, and a maximum of 14 meals per delivery (box).

Can I change the meals in the bundles?

Our 5 day, 7 day, 1 month and 12 week bundles contain set meals. However if you wish to choose your own bundle, you may like to select a bespoke bundle through our online shop. Please note bespoke bundles must contain a minimum of 6 meals, and a maximum of 14 meals per delivery (box).

What's the minimum order?

You can choose from our set bundles which include options for a 5 day, 7 day, 1 month or 12 week bundle. However, if you opt for a bespoke bundle you will need to order a minimum of 6 meals.

Can I order this as a gift/for someone else?

Yes, certainly! Simply add the delivery address to the order and the meals can be delivered directly to them.

What are the packaging and containers made of (and are they recyclable?)

Our containers are made from Bagasse and PLA, making them biodegradable and compostable; and the film is recyclable.

Do the meal bundles deliver all of the meals in one go?

No, the meal bundles are delivered weekly, arriving on a Wednesday by midday.

How can I pay for the food?

You can pay for your meals through the online shop via Visa, Mastercard, Maestro, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay and Klarna.

Are the meals cooked fresh?

Our meals are cooked fresh, from scratch by the chefs at Love Yourself and frozen to be enjoyed at your convenience.

Will I need to cook my food?

No cooking required, Our meals are cooked and delivered frozen. All you need to do is reheat your meals in the microwave, following the heating instructions on the label.

Do you have vegan options?

We have launched our meals with meat and vegetarian options available but are working on introducing vegan options for our customers very soon.

Are the meals fresh or frozen?

Our meals are cooked fresh and delivered to you frozen.

Can I exclude ingredients?

Our meals are made in small batches and we are unable to exclude or cater for special requests.

Do you cater for allergens and intolerances?

Our meals are made in a facility that handles allergens, we are unable exclude or cater for special requests. Specific allergy information can be found on the meal label in bold.

Can I heat my food in the oven or microwave?

You can reheat your meals in the Microwave by following the heating instructions on the label.

Where do you source your ingredients?

Our ingredients are sourced locally wherever possible.

How long will my food keep in the freezer?

All our meals are provided with a use by date, you can store these in your freezer until then.

Are the meals cooked from scratch?

Our meals are cooked fresh, from scratch by the chefs at Love Yourself and frozen to be enjoyed at your convenience.

Will your food make me lose weight?

The meals have been developed to support those looking to follow a low carbohydrate approach. Many people achieve sustainable weigh loss through following a low carbohydrate diet, however this can not be guaranteed and will depend on several other factors.

Can I track my calories and other nutritional values?

All meals provide the nutritional information on the inside of the sleeve so you can track your nutritional intake.

Do I have to follow this diet strictly?

Meal bundles have been put together as a collection of meals that you can choose to eat over a set period of time but not as a strict meal plan.

What about my third meal of the day?

If you wish to eat a third meal you can choose your own low carb meal. If you are looking for inspiration, you may like to check out our Low Carb Cookbook on the shop which contains breakfast recipe options or members of the Low Carb Program have access to our online recipe system.

What about breakfast?

https://shop.lowcarbprogram.com/pages/faqs If you wish to eat a third meal you can choose your own low carb meal. If you are looking for inspiration, you may like to check out our Low Carb Cookbook on the shop which contains breakfast recipe options or members of the Low Carb Program have access to our online recipe system.

How have the meals been developed?

Our team of dietitians and nutritionists developed all recipes to be compliant with the Low Carb Program and help you get started on your health journey.

Where do the meals get made?

The meals are made from scratch by the chefs at Love Yourself. For more information check out their website https://www.loveyourself.co.uk

I have another question

If you have anything else you would like to know, don't hesitate to get in touch with us on 0330 133 03 07 or shop@lowcarbprogram.com.

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